Technologies that will enhance hotel experience in 2018

By Lillian Gaitho   As we look forward to closing the year, Jumia Travel takes a keen look at emerging and growing hotel technologies that will shape the new year. Voice Adaptation, anyone home? Voice is no doubt an ongoing craze across various industries; think of Siri, Alexa, Cortana and the rest. The little complications... Continue Reading →

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Jumia Travel launches a new feature to scale Facebook Messenger as a CS channel 

By Josephine Wawira   Africa’s leading online travel agency Jumia Travel has announced the launch of customer service for Messenger with Salesforce (world’s leader in Customer Relationship Management). Nairobi, Kenya - 19th July, 2017 – Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service... Continue Reading →

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