Reviews and seamless payment methods take lead as drivers in online purchase

By Josephine Wawira   An analysis of the Q3 Customer Behavior and Online Trends released by Jumia Travel (Jumia Group) the leading online travel booking company, reveals insights into customer shopping habits and forecasts predictions for online hotel bookings. The report indicates that while desktop bookings still take lead in the flight and hotel booking... Continue Reading →

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Jumia Travel launches a new feature to scale Facebook Messenger as a CS channel 

By Josephine Wawira   Africa’s leading online travel agency Jumia Travel has announced the launch of customer service for Messenger with Salesforce (world’s leader in Customer Relationship Management). Nairobi, Kenya - 19th July, 2017 – Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service... Continue Reading →

Jumia Named Among MIT Top 50 Smartest Companies 2017

By Josephine Wawira   Each year, Massachusetts Institute of Technology (MIT) identifies top 50 global companies, both established and startups that are creating new opportunities using ingenious technologies to meet the needs of a demanding market worldwide. Nairobi, Kenya - 10th July, 2017 – Jumia Group (formerly Africa Internet Group), has for the second consecutive... Continue Reading →

Tourism and hospitality Industry patterns in Africa

By Josephine Wawira Jumia Travel & Accor Hotels give insights into Africa’s Hospitality Industry, 2017 Tourism in Africa is essential for both international and intra-border trade; apart from serving as a major employer by contributing 1 /10 jobs (UNWTO) the sector also serves a unique role in cultural integration and inter-mediation, therefore cementing the basis... Continue Reading →

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