Jumia Travel launches a new feature to scale Facebook Messenger as a CS channel 

By Josephine Wawira   Africa’s leading online travel agency Jumia Travel has announced the launch of customer service for Messenger with Salesforce (world’s leader in Customer Relationship Management). Nairobi, Kenya - 19th July, 2017 – Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service…Read more Jumia Travel launches a new feature to scale Facebook Messenger as a CS channel 

Hospitality and tourism’s relevance to African markets

By Josephine Wawira The hospitality and tourism is an important sector for many developing countries, since it is one of the main foreign exchange earners and key exports component. In 2016, foreign visitors to Africa reached 58 million with a spending of USD 40.7 billion approximately 36.3%, and projected to reach 42.9bn by end of…Read more Hospitality and tourism’s relevance to African markets

Jumia Named Among MIT Top 50 Smartest Companies 2017

By Josephine Wawira   Each year, Massachusetts Institute of Technology (MIT) identifies top 50 global companies, both established and startups that are creating new opportunities using ingenious technologies to meet the needs of a demanding market worldwide. Nairobi, Kenya - 10th July, 2017 – Jumia Group (formerly Africa Internet Group), has for the second consecutive…Read more Jumia Named Among MIT Top 50 Smartest Companies 2017

Mobile-first Experience in the Hospitality Industry

By Josephine Wawira A report by IDC (International Data Center) indicates that Africa has steadily recorded an increased shipment of smartphones in every quarter, and the market is expected to double in volume, accounting for a third of all handset shipments by end of 2017. This will further bolster the number of customers preferring to…Read more Mobile-first Experience in the Hospitality Industry

Steady growth of internet penetration in Africa, a boost for e-tourism  

By Josephine Wawira Currently, there are approximately 345 million internet users in Africa, representing 9.3% of the total population and a penetration rate of 27.7%. These analytics presented in a hospitality report by Africa’s leading online travel agency, Jumia Travel, reflects the opportunity that lies for tourism and hospitality industry players in exploiting the internet…Read more Steady growth of internet penetration in Africa, a boost for e-tourism  

Air transport, Africa’s most viable means of transport

By Josephine Wawira Africa accounts for only 3% of the world’s air traffic. ‘IATA’ predicts a stronger growth of 4.8% in passenger numbers in the next 5 years starting 2017, thanks to the increase of international flights into the continent. This is according to a recently published Hospitality Report for Africa by Jumia Travel, which…Read more Air transport, Africa’s most viable means of transport

Tourism and hospitality Industry patterns in Africa

By Josephine Wawira Jumia Travel & Accor Hotels give insights into Africa’s Hospitality Industry, 2017 Tourism in Africa is essential for both international and intra-border trade; apart from serving as a major employer by contributing 1 /10 jobs (UNWTO) the sector also serves a unique role in cultural integration and inter-mediation, therefore cementing the basis…Read more Tourism and hospitality Industry patterns in Africa